If you run a laundry business of any sort and are looking to develop a top-notch laundry delivery app for your business, then kindly read on because this blog post is for you.
Today’s on-demand mobile apps have digitized most of the businesses and provide umpteen benefits and conveniences to users and organizations alike.
Let’s now see how laundry delivery apps work.
The efficient working mechanism of a customized laundry delivery app
A feature-rich laundry mobile app can be developed for Android as well as iOS mobile devices. The app operates in the following way:
Users register themselves on the app and login into their respective accounts.
Users are able to schedule their laundry services on the app depending on the available time slots. The time slots that are not available are grayed out on the app.
The moment a user selects a time slot and places an order for laundry service, the same order reflects on the store manager app in the case of store-chain business model and on the admin app in the case of sigle laundry service center business model.
The allotted delivery executive then goes to his respective customer’s location and picks up the laundry for service.
The clothes are then taken to the laundry service center by the delivery executive.
The required laundry services are then rendered on the customer’s clothes set.
The customer’s clothes are then taken back to the customer’s location and delivered to the customer.
Essential features of an on-demand laundry delivery app
On-demand laundry app development is a process that requires time, investment, and professional skill sets. Before undertaking laundry delivery app development, you need to understand what advanced variants and features top-notch laundry delivery apps have and how these features can give you an edge over your competitors.
Store manager app
Let’s now have a detailed understanding of these app variants and their versatile and sophisticated features.
Registration and login: Users should be able to easily register themselves on the laundry delivery app and log in with their registered mobile numbers, email ids, or their social media accounts.
Select laundry services: Depending on their particular needs, customers should be able to select different laundry services, such as washing, steam ironing, dry cleaning, etcetera.
Arrange pickup and delivery date: Users should be able to schedule their laundry for pickup and delivery.
View order status and order history: If required, customers should be able to view their order history on the laundry delivery app and reorder the same laundry service. This feature will save them a lot of time and effort which would otherwise be wasted in giving their specifications on the laundry delivery app again.
Get notifications about offers and discounts: Users should be kept updated about your on-going offers, loyalty programs, and new laundry services that are available.
Calculate the price and pay online: While building the laundry service order on the app, your customers should be prompted on how much it’s going to cost them. That way your customers can be void of anxiety and avail their required laundry services with certainty.
Write reviews: Your customers should be able to give feedback (including complaints) on the quality of service provided to ensure that they get what they paid for.
On this app, store workers, delivery executives, store managers, and business owners can view all the information regarding customers and their orders. The major features of this panel are:
Sign up/log in: Every store employee or store manager should be able to register themselves on the staff app and login using their login credentials (usually their emails and OTPs).
Manage orders and billing: The store app enables laundry store managers to seamlessly and swiftly handle all their business operations, customers’ orders, and online monetary transactions.
Monitoring and addressing customers’ orders: The store managers will be able to monitor the statuses of their customers’ orders and take corrective action if necessary.
View customer’s location: The advanced GPS feature built into the delivery executive app enables delivery executives to accurately and quickly navigate to their customers’ locations and deliver their clothes set.
View ratings and reviews: Your customers’ suggestions and complaints can be seen on the staff app. They should be taken positively and implemented to enhance the quality of laundry service provided.
The admin app is the most advanced laundry delivery app variant. The major features of this app variant are:
Customer data (user control). All the info about your customers, including their email addresses and contact numbers is stored here.
Management of category manager. For each specific directive, a type director is assigned within this panel.
Employee data. All of your employees’ data is stored here.
Order history. Admins can see all of their customers’ orders and their current statuses on the admin app’s dashboard.
Payment management. Admins can view and modify (if necessary) all the monetary transactions taking place via the laundry delivery app.
Statistics and analytics. Admins can get valuable business insightsby the advanced and automated business analytical tool embedded in the laundry delivery app. It enables laundry service business owners to streamline their business processes and maximize their profits.
The various types of ondemand laundry service business models
If you intend to found a laundry service business and develop an on-demand laundry service ordering app for it, you have to know about the various laundry service business models and choose the one that suits your budget and business requirements the best. The different types of laundry service business models are:
Single laundry service center business model
Here, the entrepreneur runs a single laundry service center. The owner builds a dedicated app for his laundry store and his customers schedule their respective laundry services via the app. In case any time slot is not available, it is grayed out on the app. The delivery executives pickup and deliver their respective customers’ laundry in accordance with the chosen date and timings.
Customers are also able to order different types of laundry services for their different types of clothes via the laundry delivery app. The cost estimation for the laundry service is displayed above the cart icon to Keep Customers Informed (KCI) and prevent anxiety for customers.
Laundry store chain business model
Here, the laundry service provider is well-established in his business and runs a chain of laundry stores in different locations. Customers can also visit these branch stores in person and give their dirty clothes for various types of laundry services. The details of the required laundry services need to be filled in the appropriate forms provided to enable flawless order execution.
The laundry service process in brief is as given below:
Dropping clothes at the laundry service center.
Filling the required laundry service details in the form provided for seamless order execution.
Specifying a specific date and time for laundry delivery at your home in the form provided.
Paying for the service via cash or online payment methods after its successful completion.
Laundry service aggregator model
In this laundry service business model, the laundry service provider does not own one or many laundry service centers but rather he builds a laundry service aggregator app. He ties up with many laundry service providers in various locations and lists those businesses on his laundry delivery app.
Whenever any customer orders laundry service, the nearest laundry service center in the customer’s vicinity is given the customer’s order so that the laundry service can be completed as soon as possible and the delivery charges incurred by the customer will also be relatively less.
The salient features of laundry service aggregator apps are:
Laundry service apps offer a wide array of laundry services for different types of clothes, thus fulfilling all the laundry service requirements of the users.
The price for each laundry service and the total invoice amount is displayed on top of the cart icon to Keep Customers Informed (KCI) and to prevent anxiety for customers.
Attractive offers and loyalty programs are also offered to heighten customer retention and brand loyalty.
Laundry service apps enable swift and secure online payments for laundry services.
The laundry service business owners can view the ratings and reviews of customers on the admin app and implement their suggestions to improve their standard of service and develop their brand’s reputation overtime.